8.5. Collect information for a support ticket

Before you open a support ticket, collect the following information so that Univention Support can investigate the issue:

• Relevant messages and tracebacks:

  Nubus for UCS

  Messages and tracebacks from Log files, especially from the OX Connector Provisioning Consumer logs.

  Nubus for Kubernetes

  Messages and tracebacks from Log files, especially from the OX Connector Provisioning Consumer logs.

• Steps that reproduce the unexpected behavior.

• The expected behavior.

• Provisioning data that causes the error.