2.1. 2FA Administrator Helpdesk

As a functional administrator for 2FA authentication, you can reset credentials for users in the domain.

Resetting a user’s credentials signs out the user, clears their 2FA configuration, and requires them to set up their second factor again during their next login. This process ensures that users can reconfigure their second factor in line with your organization’s security policies. The 2FA Admin Helpdesk automatically invalidates any existing 2FA credentials.

To reset a user 2FA configuration, use the following steps. Fig. 2.1 shows the 2FA Admin Helpdesk module.

1. Open the 2FA Admin Helpdesk module in the Univention Portal.

2. The Helpdesk UI displays a list of users.

3. Use the search field to find users by their:

   • first name

   • last name

   • username

   • email address

4. Press Reset Token for the selected user.

5. Confirm the action when prompted.

Fig. 2.1 Screenshot of the 2FA Admin Helpdesk module